Privacy Policy

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Who we are

Dr Giorgia Ratta Cosmetic Clinic, officially trading as GENERATION AESTHETICS LTD.

Our address is 80 Ebury Street, London, SW1W 9QB.

We are the providers of the website [ drgiorgiaratta.com ] hereafter referred to as the “site”.

What personal data we collect
and why we collect it

Contact forms

We collect data shown on the newsletter subscribe form and contact forms across our site. We also collect information from an external party using Treatwell, however their privacy policy and term & conditions are seperate entities and therefore the data collected does not get stored on this site.

Cookies

A number of our pages use cookies to remember:

  • Your display preferences, such as contrast colour settings or font size
  • If you have already replied to a survey pop-up that asks you if the content was helpful or not (so you won’t be asked again)
  • If you have agreed (or not) to our use of cookies on this site
  • Also, some videos embedded in our pages use a cookie to anonymously gather statistics on how you got there and what videos you visited.

Enabling these cookies is not strictly necessary for the website to work but it will provide you with a better browsing experience. You can delete or block these cookies, but if you do that some features of this site may not work as intended.

The cookie-related information is not used to identify you personally and the pattern data is fully under our control. These cookies are not used for any purpose other than those described here.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.

Analytics

We use Google Analytics for tracking your usage and interactions on our website, therefore we automatically store cookies to ensure you get the best experience on our website.

We collect technical information that has the potential to identify you, such as the internet protocol (IP) address used to connect your computer to the internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform.

We also collect information about your visit, including the full uniform resource locators (URL) clickstream to, through and from our Site (including date and time), products you viewed or searched for, page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks and mouse-overs) and methods used to browse away from the page.

How long we retain your data

All enquiry data will be kept for two years from the date on which the enquiry is sent at which point it will be erased or anonymised so that the data no longer identifies you.

What rights you have over your data

If you have left a contact form submission, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

If you have any concerns about the contact enquiry data on the Site, please contact us at  and we will endeavour to resolve the issue promptly.

Where we send your data

Contact form submissions may be checked through an automated spam detection service. Your data is sent via mail transmission to our mailbox.

Who has access to your personal data

We retain access to all personal information that we have collected from you or about you.

If our business is sold or merged, or if we sell or buy any business or assets, we may disclose your personal data to the prospective seller or buyer of such business or assets. We will make sure that any such transfer is done in a secure way.

We will not otherwise disclose, sell or distribute your information to any third party without your permission unless we are required to do so by law or to obtain professional advice.

Where we store your personal data

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our Site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Only employees who need access to your information to perform a specific job are granted access to personally identifiable information. We may require you to co-operate with our security checks before we disclose information to you.

We follow strict security procedures to ensure that your personal information is not damaged, destroyed or disclosed to a third party without your permission and to prevent unauthorised access to it. The computers that store the information are kept in a secure facility with restricted physical access and we use secure firewalls and other measures to restrict electronic access.

Contacting Us

If you have any questions about this Policy or our use of your personal information or would like to submit a subject access request or exercise your other data subject rights, please click [ contact ] on the main menu.